Refund policy

At The Paw Post, every monthly edition is thoughtfully created, printed, and packed with care. We want every delivery to bring a little happiness to your mailbox!

Refunds & Returns

Because The Paw Post is a physical monthly mail club, we do not accept returns or offer refunds once an edition has been mailed, except where required by applicable law.

If you experience a problem with your order, please contact us. We understand that things don’t always go according to plan, and we’re happy to review concerns individually.

Damaged, Missing or Incorrect Orders

If your edition arrives damaged, contains incorrect items, or doesn’t arrive within a reasonable period, please contact us with your order details.

For damaged or incorrect orders, photographs may help us assess the issue.

Each situation will be reviewed individually, and we’ll work with you toward an appropriate resolution, which may include a replacement or refund where warranted.

One-Time Purchase Cancellations

One-time purchases may be cancelled for a full refund as long as the order has not yet been shipped.

If you wish to cancel your order, please contact us as soon as possible with your order number.

Once an order has been mailed, it is no longer eligible for cancellation or a change-of-mind refund.

If your order arrives damaged, is incorrect, or does not arrive, please contact us. We review these situations individually and work toward an appropriate resolution.

Subscription Cancellations

You may cancel your monthly subscription at any time.

Cancelling your subscription prevents future subscription renewals and charges. It does not automatically refund an edition that has already been paid for.

If you’ve already been charged for an upcoming edition, that edition will still be mailed according to our regular shipping schedule, even if you cancel before it ships.

To avoid another renewal, please cancel your subscription before your next scheduled billing date.

Managing Your Subscription

Subscribers can manage their subscriptions through the customer portal, where enabled, including updating payment details, shipping information, and cancelling future renewals.

If you need assistance managing your subscription, please contact us.

Contact Us

For questions about refunds, cancellations, or order concerns, please use the contact information provided on our website.